Terms & Conditions
View a copy of our current terms & conditions here:
Accreditations
These combined recognitions are approval of our dedication to best practices, regulatory compliance, quality service delivery, and an obligation to work by the highest standards. While each is evidence of our focus on providing our customers with the service they deserve, they’re backed by the credibility and assurance of trusted industry bodies.
Cookies policy
Cookies Policy
Like many other websites, Sherwoods stores and retrieves information on your browser using cookies. This Cookies Policy explains what cookies are and how we use them on our website.
What are Cookies?
A cookie is a small piece of data that our website asks your browser to store on your computer or mobile device. It contains information that is not personally identifiable to you but is used to improve your web experience. For example, a cookie can include the date and time of your visits to our website, and the time spent.
Types of Cookies
There are two types of cookies: Session Cookies and Persistent Cookies.
Session Cookies are deleted from your computer when you close your browser. They are used to remember your browsing selection or provide you with secure access to some of the services on a website, e.g. login access to a User Area.
Persistent Cookies remain stored on your computer until they are either deleted or expired. These are used to recognise you as a repeat visitor to a Website which can adapt its content in line with your details.
How we use Cookies
Our website uses cookies to distinguish you from other users and identify problems to improve our website. Should you consent, we will use cookies that enable us to gather more information on your preferences and tailor our website to your interests. You can see how we treat your data in our Privacy Policy.
Your Consent
By visiting our website, browsing and continuing to use it, you are agreeing to our use of cookies as explained in this Cookies Policy.
You can withdraw your consent at any time by deleting the cookies on your computer (or mobile device) using the settings and configuration of your Internet browser.
Blocking and Disabling Cookies
Our website will automatically create cookies when you visit. These Cookies are not critical, so you can configure your browser to block the installation of some or all cookies. Almost all browsers allow you to control the presence of cookies or block them automatically.
If you block cookies, you can continue to use our website, although some services may be limited and you may not experience the full functionality of the site. For more information on deleting, disabling or blocking cookies, please visit http://www.aboutcookies.org.
Changes to the Cookies Policy
We reserve the right to amend this Cookies Policy to reflect any changes in legislation or technology. Should you wish further information on the cookies used on our website, you can contact us here.
Privacy Notice Suppliers and Contractors
Who we are
Sherwoods SW Ltd is the data controller for the personal data described in this notice.
Address and contact
Sherwoods SW Ltd, Vander House, Brunel Road, Newton Abbot, Devon, TQ12 4YQ
Email info@sherwoods.uk
Telephone 0330 390 2058
For data protection queries write to Data Protection Lead at the address above.
What this notice covers
This notice explains how we collect, use, share, and protect personal information about suppliers, subcontractors, contractors, and people who work for them, including sole traders, operatives, supervisors, managers, and administrative contacts.
It applies when you tender, onboard, deliver works or services for us, access our sites, use our systems, submit invoices, or communicate with us in connection with supply and delivery.
The personal data we collect
Depending on your role and the services you provide, we may collect and use the following categories of personal data.
Identity and contact details
Name, job title, employer or trading name, business address, work email address, work telephone number, emergency contact details where required for site safety
Engagement and onboarding information
Company details, insurances, qualifications and accreditations, training records, right to work confirmation where relevant, references where used, details needed for onboarding and compliance
Operational and delivery information
Site access details, attendance logs, job instructions, method statements, risk assessments, permits, service reports, certificates, photographs relating to works, asset and equipment details where relevant
Commercial and financial information
Bank details for payment, purchase order and invoice details, tax status where relevant, payment history and credit control activity where applicable
Communications
Emails and messages, job notes created in operational systems, and where used, call recordings and call transcriptions as described below
Where we get your personal data from
We collect personal data directly from you, from your employer, from your appointed representatives, and from information you submit through portals, email, and our business systems. We may also receive information from third parties where required for compliance, for example accreditation bodies or insurers, and from site representatives where needed for access and safety.
How we use your personal data and our lawful bases
We use personal data only where the law allows. The lawful bases we typically rely on are.
Performance of a contract
To tender, onboard, schedule, and manage delivery of works and services
To administer orders, variations, performance, quality assurance, and aftercare
To verify that required qualifications, accreditations, and insurances are in place
Legal obligation
To meet health and safety duties, including contractor management obligations
To meet financial and tax obligations, including record keeping
Legitimate interests
To manage our supply chain, performance, and service quality
To protect our business, customers, and sites, including preventing fraud, misuse, or unacceptable risk
To maintain accurate operational records and delivery history
To handle complaints, disputes, and claims
To improve processes, training, and operational effectiveness
Consent
Used only where required and where no other lawful basis applies
Call recording and transcription
We use business call recording and, where enabled, call transcription for calls relating to operational delivery, quality, training, and dispute handling.
Why we record and transcribe calls
Capturing job instructions and delivery detail
Maintaining continuity across the team
Quality monitoring, training, and coaching
Resolving disputes and complaints
Protecting our business and supporting audit trails
How you are notified
Inbound calls may include an automated message before the call connects advising that calls may be recorded
Outbound calls may be notified verbally at the start of the call or via written communication where appropriate
If you do not want a call recorded
You can request an alternative method of communication. Where possible we will accommodate this while still capturing the information needed to manage delivery and compliance.
Retention for call recordings and transcriptions
Audio recordings are kept for up to 30 days
Transcriptions are kept for up to 60 days
These limits support operational needs while reducing retention risk.
Who we share personal data with
We do not sell personal data. We may share it where necessary to deliver works, manage our relationship with you, meet legal obligations, or protect legitimate interests.
Recipients may include
Business systems providers used for job management, portals, and communications
Telephony and transcription providers used for call recording and transcription
IT support and security providers
Professional advisers such as insurers, brokers, accountants, auditors, and legal advisers
Customers or site representatives where needed to coordinate access, permits, delivery, and completion documentation
Regulators and authorities where required by law
Where we use processors, they must keep your data secure and use it only for the agreed purpose under contract.
International transfers
Where any supplier processing involves access from outside the UK, we ensure appropriate safeguards are in place such as the UK Addendum to Standard Contractual Clauses or an adequacy route where applicable.
Security of your data
We use appropriate technical and organisational measures including access controls, role based permissions, secure storage, and procedures for handling suspected data incidents.
How long we keep your personal data
We keep personal data only for as long as necessary for the purposes described, including legal, regulatory, contractual, insurance, and accounting requirements. The exact period depends on the type of record and the nature of the engagement.
Your rights
You have rights under UK GDPR including access, rectification, erasure, restriction, objection, and data portability in certain circumstances. You can contact us using the details above. We will respond in line with ICO guidance and statutory timeframes.
Complaints
You can complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal data.
Last updated
18 February 2026
Customer Privacy Notice
Who we are
Sherwoods SW Ltd is the data controller for the personal data described in this notice.
Address Sherwoods SW Ltd, Vander House, Brunel Road, Newton Abbot, Devon, TQ12 4YQ
Email info@sherwoods.uk
Telephone 0330 390 2058
For data protection queries write to Data Protection Lead at the address above.
What this notice covers
This notice explains how we collect, use, share, and protect personal information about our customers and customer contacts. This includes people who contact us, request quotes, place orders, receive services, or manage sites where we deliver works.
The personal data we collect
Depending on how you engage with us and what services we provide, we may collect and use the following categories of personal data.
Identity and contact details
Name, job title, employer or organisation name, site address, billing address, email address, telephone number
Service and job information
Enquiry details, instructions, job history, attendance details, service reports, certificates, compliance documentation, photographs relating to works, asset and equipment information where relevant to service delivery
Financial and transaction information
Purchase order details, invoice details, payment status, and credit control information where applicable
Communications
Emails and messages sent to us, notes created in our operational systems, and where used, call recordings and call transcriptions as described below
Where we get your personal data from
We collect personal data from you when you contact us or use our services. We may also receive personal data from your employer or organisation, from a managing agent, from a site representative, or from systems and portals used to raise and manage jobs.
How we use your personal data and our lawful bases
We use personal data only where the law allows. We typically rely on one or more of the lawful bases below.
Performance of a contract
To provide quotes, schedule works, deliver services, and manage completion and aftercare
To administer service visits, access arrangements, and service documentation
To manage ongoing maintenance, reactive works, and planned works where agreed
Legal obligation
To meet legal and regulatory duties, including health and safety obligations, compliance record keeping, and financial record keeping
Legitimate interests
To administer and manage our relationship with you and your organisation
To manage enquiries and communications
To maintain operational records, job history, and service continuity
To improve service quality, training and coaching, and internal processes
To investigate and resolve disputes, complaints, and claims
To protect our business against fraud and non payment, and to recover debts where needed
Where we rely on legitimate interests, we consider your rights and interests as part of our assessment.
Consent
We only rely on consent where required and where no other lawful basis applies.
Call recording and transcription
We use business call recording and, where enabled, call transcription for calls relating to service delivery and operational management.
Why we record and transcribe calls
Operational accuracy, including capturing job instructions and key details
Workflow integration, including associating call information with the correct job
Quality and service improvement
Training and coaching
Complaint and dispute handling
Continuity, so operationally relevant information is not lost when people are absent
How you are notified
Inbound calls may include an automated message before the call connects advising that calls may be recorded
Outbound calls may be notified verbally at the start of the call or via written communication where appropriate
If you do not want a call recorded
You can request an alternative method of communication. Where possible we will accommodate this while still capturing the information needed to deliver the service.
Retention for call recordings and transcriptions
Audio recordings are kept for up to 30 days
Transcriptions are kept for up to 60 days
Who we share personal data with
We do not sell personal data. We may share personal data where necessary to deliver services, manage our relationship with you, comply with law, or protect legitimate interests.
Recipients may include
Business systems providers used for job management and customer portals, for example BigChange
Telephony and call recording providers, for example RingCentral
Transcription and workflow providers where enabled
IT support and security providers
Professional advisers such as insurers, brokers, accountants, auditors, and legal advisers
Regulators and authorities where required by law
Your organisation, managing agent, or site representatives where needed to coordinate access, approvals, permits, completion evidence, and ongoing maintenance
Where we use processors, they must keep your data secure and use it only for the agreed purpose under contract.
International transfers
Where any supplier processing involves access from outside the UK, we ensure appropriate safeguards are in place such as the UK Addendum to Standard Contractual Clauses or an adequacy route where applicable.
Security of your data
We use appropriate technical and organisational measures designed to protect personal data, including access controls, role based permissions, secure storage, and procedures for handling suspected data incidents. We limit access to those who need it for their role.
How long we keep your personal data
We keep personal data only for as long as necessary for the purposes described in this notice, including legal, regulatory, contractual, insurance, and accounting requirements. The retention period depends on the type of record and the nature of the service. Call recording retention is as set out above.
Your rights
You have rights under UK GDPR including access, rectification, erasure, restriction, objection, and data portability in certain circumstances.
To exercise your rights
Contact us using the details at the top of this notice. We will respond in line with ICO guidance and UK GDPR statutory timeframes.
Complaints
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office.
Last updated
18 February 2026
Company details
Sherwoods SW Ltd
Company registration number 4750554
VAT number 140 9454 74
Registered address: Vander House, Brunel Road, Newton Abbot, Devon, TQ12 4YQ
Recruitment Privacy Notice
Who we are
Sherwoods SW Ltd is the data controller for the personal data described in this notice.
Address: Sherwoods SW Ltd, Vander House, Brunel Road, Newton Abbot, Devon, TQ12 4YQ
Email: people@sherwoods.uk
Telephone: 0330 390 2058
For data protection queries write to the Data Protection Lead at the address above.
We are committed to protecting the privacy and security of your personal information in accordance with UK GDPR and applicable data protection legislation.
This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time.
What this notice covers
This notice explains how we collect, use, share, and protect personal information about job applicants, candidates, interviewees, and referees.
It applies from the point you first engage with our recruitment process, including where you submit a CV, apply for a role, attend interview, complete checks, or are offered a role.
The personal data we collect
We may collect and use the following categories of personal data.
Identity and contact details
Name, title, address
Personal contact details
Right to work status
Application information
CV
Employment history
Qualifications, skills and training
Memberships
Interview notes, assessment results and work samples where provided.
Salary expectations
Notice period and availability
Pre employment checks
References
Right to evidence
Driving licence information where needed for the role
DBS Outcome where required for the role
Evidence of qualifications and accreditations where relevant
Equality monitoring
If used, equality information may be collected separately and used in aggregate to monitor fairness and improve our recruitment process. Providing this information is optional.
Special category data
We may process limited special category data where necessary, for example health information to make reasonable adjustments during recruitment or safeguarding related checks where relevant to a role. We only process special category data where a lawful basis and an additional legal condition apply.
Where we get your personal data from
We collect personal data from you directly and may also receive personal data from recruitment agencies, referees, background checking providers, publicly available professional sources where relevant and lawful, and from colleagues involved in the recruitment process.
What if you do not provide personal data?
If you do not provide the personal data we request, we may be unable to progress your application, complete required checks, or offer you a role.
How we use your personal data and our lawful bases
We use personal data only where the law allows. We typically rely on one or more of the lawful bases below.
Legitimate interests
To:
Manage recruitment
Assess suitability for roles
Communicate with candidates and arrange interviews
Keep records of decisions
Improve recruitment processes
Vital interests
To protect life in emergencies, for example if we need to use emergency contact information or manage an urgent health and safety situation during an in-person recruitment activity.
Steps at your request prior to entering into a contract
To consider you for employment and take steps to offer you a contract
Legal obligation
To meet legal duties, including right to work checks, equality obligations where applicable, and safeguarding requirements where applicable
Consent
Used only where required and where no other lawful basis applies, for example where you choose to provide optional information
Call transcription/note-taking (voice calls are not recorded)
Sherwoods does not record recruitment-related voice calls. However, where enabled, we use a note-taker and/or transcription tool during recruitment calls to help produce an accurate record of the discussion. This may involve processing your voice and call content to generate notes and/or a transcript.
Why we use transcription/note-taking tools
Operational accuracy and continuity (including capturing role and availability details)
Supporting a consistent and fair recruitment process (including interview note quality)
Training and coaching for those involved in recruitment
Handling queries, complaints or disputes
Protecting the business and supporting audit trails
Compliance with legal, regulatory or contractual requirements
How are you notified
Where a transcription or note-taking tool is used, we will make this clear at the start of the call (and/or via the meeting invite or platform notification where available).
When transcription/note-taking should not be used
If a call is likely to include highly sensitive personal data, we will avoid using transcription/note-taking tools where possible and use an alternative approach instead.
Retention
Notes and/or transcripts created for recruitment purposes are retained in line with this recruitment privacy policy and our retention approach
Where we set specific retention periods for transcription outputs, transcripts are kept for up to 60 days, unless a longer period is required to deal with a query, complaint, dispute. Or legal/regulatory requirement
How we share your personal data
We do not sell personal data. We may share personal data only where necessary to administer recruitment, deliver operational services, complete checks, meet legal requirements, or protect the business and our people.
Recipients may include
Recruitment agencies involved in your application
Referees
Background screening providers and DBS services where required
Occupational health providers where used to support reasonable adjustments
IT and business system providers used to administer recruitment
Professional advisers and regulators required by law
International transfers
Where any supplier processing involves access from outside the UK, we ensure appropriate safeguards are in place such as the UK Addendum to Standard Contractual Clauses or an adequacy route where applicable.
Security of your data
We implement appropriate technical and organisational measures to protect candidate data and restrict access to those involved in recruitment.
Monitoring and access controls
We may use access logs, audit logs, and security monitoring to protect systems and data, investigate incidents, protect health and safety and maintain service reliability.
We do not use monitoring for routine intrusive surveillance. Where more specific monitoring applies, this will be explained in a separate notice or policy.
How long we keep your personal data
If your application is unsuccessful, we typically retain recruitment records for up to 12 months after the decision, to handle queries, demonstrate fair process, and manage any related claims.
If you join Sherwoods, relevant recruitment information becomes part of your employee record and is retained in line with our Employee Privacy Notice.
Automated decision making
We do not use automated decision making that produces legal or similarly significant effects for employees without meaningful human involvement.
Your rights
You have rights under UK GDPR including access, rectification, erasure, restriction, objection, and data portability in certain circumstances.
To exercise your rights, contact us using the details at the top of this notice. We will respond in line with ICO guidance and UK GDPR statutory timeframes.
Complaints
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office.
Last updated
20 February 2026
Interested?
For more information, contact Sherwoods today. We can discuss your needs and the level of service you prefer to create a bespoke offering that works best for you. Send us a message with your details, and we’ll get back to you at the earliest opportunity.
